We aim to process and ship all orders within 24–48 hours of placement.

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. With this information, you can easily monitor the status and progress of your delivery via our courier’s website.

If you haven't received your tracking email after 48 hours, please feel free to contact us at info@elviescloset.com.

We always strive to deliver your parcel using the best carrier and service within the UK. For detailed information on delivery times and rates within the UK, please visit our shipping page.

You have 14 calendar days from the date of delivery to initiate a return.

Eligibility Criteria

To qualify for a return:

• Items must be unused, unwashed, and in original condition
  
• All tags must be attached and original packaging intact
• A valid order number or receipt must be provided
  

How to Start a Return

• Email us at info@elviescloset.com with your order number and reason for return within 14 days of delivery.
• We will provide the return authorization and return address: F, Kang Zhong BuildingNo. 2 Commercial Second StreetNiushan Zhong Wu Wei, Dongcheng StreetDongguan CityPostal code: 523000
• Pack the items unused, including all tags. The customer covers the return postage
  

Note: Our warehouse is located in China, and returns and exchanges are processed there.
Our company, Beeyond Enterprises, is located in Amsterdam, Netherlands, and takes care of orders, payments, and customer service.

Please do not send back any items without prior approval — please include your order number so we can process promptly.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Email: info@elviescloset.com

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalised products
• Gift cards and digital downloads
• Hygiene items (e.g. skincare or cosmetics)
• Perishable goods (e.g. food, plants, flowers)
• Hazardous materials (e.g. flammable substances)

Please note: Discounted or sale items — including items marked as final sale — are still eligible for the 14-day return right, unless they fall under one of the categories listed above.

If you're unsure whether your item is returnable, feel free to contact us before purchasing.

Exchanges

If you would like to exchange an item for a different size, colour, or product:

• Initiate a return request using the steps above
• Once approved and refunded, place a new order for the desired item
  

Refunds

Refunds are processed within 10 business days after we receive and inspect your return.

Funds will be issued to your original payment method. Depending on your bank, processing may take an additional 3–5 business days.

Haven’t received your refund?

Please contact us if your refund hasn’t appeared within 15 business days after approval.

Please refer to our Return and Refund policy for more information.

1. Within 14 days of receiving your order, send an email to info@elviescloset.com indicating that you would like to return one or more items.
2. Our team will promptly provide you with detailed return instructions.
3. Follow the provided instructions to complete your return.

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible.

Accepted payment methods:

Visa

Apple Pay

Google Pay

Master Card

Maestro

Shop Pay

Please note that the availability of certain payment methods may vary depending on your location and the specific products in your order.

If you have any questions or need assistance with your payment, feel free to contact our customer support team at info@elviescloset.com.

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the tracking number from your chosen carrier, which will indicate when the package has arrived at our warehouse. The 10-working-day processing period begins from that point. Once your refund has been issued, you will receive a confirmation email.

Please note that it may take up to 3 days for the refund to appear in your bank account. If you haven’t received your refund within this timeframe, please email us at info@elviescloset.com so we can look into it for you.