Shipping Policy
Shipping Policy – Elvie’s Closet
Who We Are
Elvie’s Closet ("we," "us," or "our") operates the website www.elviescloset.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within UK
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
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Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Elvie’s Closet
This shop is operated by: Beeyond Enterprises
Elpermeer 199
1025 AD Amsterdam
Netherlands
Email: info@elviescloset.com
Customer Service Hours
Monday to Friday: 09:00 to 17:00 GMT