FAQ

We aim to process and ship all orders within 24–48 hours of placement.

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. With this information, you can easily monitor the status and progress of your delivery via our courier’s website.

If you haven't received your tracking email after 48 hours, please feel free to contact us at info@elviescloset.com.

We always strive to deliver your parcel using the best carrier and service for your location.

For detailed information on shipping times and rates by country, please visit our shipping page.

We offer a 14-day return period, during which customers may return their order without providing a reason. This 14-day window begins on the day the package is received. Please ensure that the return shipment is sent back within these 14 days.

Return Conditions

• All returned items must be unworn, in pristine condition, and have all original tags attached.
• Sale items are non-refundable. These items may be exchanged for another item from the collection or converted into store credit.
• Shipping costs are non-refundable.

1. Within 14 days of receiving your order, send an email to info@elviescloset.com indicating that you would like to return one or more items.
2. Our team will promptly provide you with detailed return instructions.
3. Follow the provided instructions to complete your return.

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible.

Accepted payment methods:

Visa

Apple Pay

Google Pay

Master Card

Maestro

Shop Pay

Please note that the availability of certain payment methods may vary depending on your location and the specific products in your order.

If you have any questions or need assistance with your payment, feel free to contact our customer support team at info@elviescloset.com.

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the tracking number from your chosen carrier, which will indicate when the package has arrived at our warehouse. The 10-working-day processing period begins from that point. Once your refund has been issued, you will receive a confirmation email.

Please note that it may take up to 3 days for the refund to appear in your bank account. If you haven’t received your refund within this timeframe, please email us at info@elviescloset.com so we can look into it for you.