Return And Refund

Return & Refund Policy – Elvie’s Closet

30-Day Return Right - United Kingdom customers

You have 30 calendar days from the date of delivery to initiate a return.

Eligibility Criteria

To qualify for a return:

• Items must be unused, unwashed, and in original condition
  
• All tags must be attached and original packaging intact
• A valid order number or receipt must be provided
  

How to Start a Return

• Email us at info@elviescloset.com with your order number and reason for return within 30 days of delivery.
• We will provide the return authorization and return address: 

  F, Kang Zhong Building

  No. 2 Commercial Second Street

  Niushan Zhong Wu Wei, Dongcheng Street

  Dongguan City

  Postal code: 523000

• Pack the items unused, including all tags. The customer covers the return postage
  

Note: Our warehouse is located in China, and returns and exchanges are processed there.
Our company, Beeyond Enterprises, is located in Amsterdam, Netherlands, and takes care of orders and payments.

Please do not send back any items without prior approval — please include your order number so we can process promptly.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

Email: info@elviescloset.com

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalised products

• Gift cards and digital downloads

• Hygiene items (e.g. skincare or cosmetics)

• Perishable goods (e.g. food, plants, flowers)

• Hazardous materials (e.g. flammable substances)

Please note: Discounted or sale items — including items marked as final sale — are still eligible for the 30-day return right, unless they fall under one of the categories listed above.

If you're unsure whether your item is returnable, feel free to contact us before purchasing.

Exchanges

If you would like to exchange an item for a different size, colour, or product:

• Initiate a return request using the steps above
• Once approved and refunded, place a new order for the desired item
  

Refunds

Refunds are processed within 10 business days after we receive and inspect your return.

Funds will be issued to your original payment method. Depending on your bank, processing may take an additional 3 business days.

Haven’t received your refund?

Please contact us if your refund hasn’t appeared within 15 business days after approval.

UK Customers

If your order is delivered to the United Kingdom, you are entitled under consumer protection law to withdraw from the purchase within 30 days without stating a reason.

• Items must be in unused and resaleable condition
• Include proof of purchase with your return

Contact Us

If you have questions or concerns about this Return & Refund Policy, please contact us: info@elviescloset.com

Store name: Elvie’s Closet

Legal entity: Beeyond Enterprises

Registered address:

Elpermeer 199, 1025 AD Amsterdam, Netherlands

Company registration (KVK): 97546372
VAT ID: NL005276957B18
Customer support: info@elviescloset.com
Support hours: Mon–Fri, 09:00–17:00 GMT