Return & Refund Policy – Elvie’s Closet
30-Day Return Right - United Kingdom customers
You have 30 calendar days from the date of delivery to initiate a return.
Eligibility Criteria
To qualify for a return:
- Items must be unused, unwashed, and in original condition
- All tags must be attached and original packaging intact
- A valid order number or receipt must be provided
How to Start a Return
- Email us at info@elviescloset.com with your order number and reason for return within 30 days of delivery.
- We will provide the return authorization and return address:
F, Kang Zhong Building
No. 2 Commercial Second Street
Niushan Zhong Wu Wei, Dongcheng Street
Dongguan City
Postal code: 523000
- Pack the items unused, including all tags. The customer covers the return postage
Note: Our warehouse is located in China, and returns and exchanges are processed there.
Our company, Beeyond Enterprises, is located in Amsterdam, Netherlands, and takes care of orders and payments.
Please do not send back any items without prior approval — please include your order number so we can process promptly.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
Email: info@elviescloset.com
Non-Returnable Items
The following items cannot be returned or refunded:
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Custom or personalised products
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Gift cards and digital downloads
-
Hygiene items (e.g. skincare or cosmetics)
-
Perishable goods (e.g. food, plants, flowers)
-
Hazardous materials (e.g. flammable substances)
Please note: Discounted or sale items — including items marked as final sale — are still eligible for the 30-day return right, unless they fall under one of the categories listed above.
If you're unsure whether your item is returnable, feel free to contact us before purchasing.
Exchanges
If you would like to exchange an item for a different size, colour, or product:
- Initiate a return request using the steps above
- Once approved and refunded, place a new order for the desired item
Refunds
Refunds are processed within 10 business days after we receive and inspect your return.
Funds will be issued to your original payment method. Depending on your bank, processing may take an additional 3–5 business days.
Haven’t received your refund?
Please contact us if your refund hasn’t appeared within 15 business days after approval.
UK Customers
If your order is delivered to the United Kingdom, you are entitled under consumer protection law to withdraw from the purchase within 30 days without stating a reason.
- Items must be in unused and resaleable condition
- Include proof of purchase with your return
Contact Us
If you have questions or concerns about this Return & Refund Policy, please contact us: info@elviescloset.com
Store name: Elvie’s Closet
Legal entity: Beeyond Enterprises
Registered address:
Elpermeer 199, 1025 AD Amsterdam, Netherlands
Company registration (KVK): 97546372
VAT ID: NL005276957B18
Customer support: info@elviescloset.com
Support hours: Mon–Fri, 09:00–17:00 GMT