
What Our Customers Say
Frequently Asked Questions
How do I track my order?
We aim to process and ship all orders within 24–48 hours of placement.
Once your order has been dispatched, you will receive an email confirmation containing your tracking number.
If you haven't received your tracking email after 48 hours, contact us at info@elviescloset.com.
How long will it take to receive my order?
We always strive to deliver your parcel using the best carrier within the UK. For delivery times and rates, please visit our shipping page.
What is your return & refund policy?
You have 30 calendar days from the date of delivery to initiate a return.
Eligibility: Items must be unused, unwashed, in original condition with tags attached.
Email info@elviescloset.com with your order number to start a return. Please refer to our Return and Refund Policy for full details.
How do I make a return?
- Within 30 days of receiving your order, email info@elviescloset.com to request a return.
- Our team will provide detailed return instructions.
- Follow the instructions to complete your return.
What payment methods can I use?
We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay. Contact us at info@elviescloset.com with any questions.
How long will it take to receive a refund?
Once your return reaches our warehouse, refunds are processed within 10 working days. It may take up to 3 additional days to appear in your bank account.